User Manual - Contents
  • 1 Welcome to PRTG Network Monitor
    • 1.1 About this Document
    • 1.2 Key Features
    • 1.3 New in This Version
    • 1.4 Available Licenses
    • 1.5 System Requirements
      • 1.5.1 Detailed System Requirements
    • 1.6 Introduction: Monitoring with PRTG
  • 2 Quick Start Guide
    • 2.1 ONE—Download, Installation, and First Login
    • 2.2 TWO—Smart Setup
  • 3 Using PRTG hosted by Paessler
    • 3.1 Create a PRTG hosted by Paessler Instance
    • 3.2 Manage a PRTG hosted by Paessler Subscription
  • 4 Installing the Software
    • 4.1 Download PRTG
    • 4.2 Update From Previous Versions
    • 4.3 Install a PRTG Core Server
    • 4.4 Install a Cluster
    • 4.5 Enter a License Key
    • 4.6 Activate the Product
    • 4.7 Install a Remote Probe
    • 4.8 Uninstall PRTG Products
  • 5 Understanding Basic Concepts
    • 5.1 Architecture and User Interfaces
    • 5.2 Cluster
    • 5.3 Object Hierarchy
    • 5.4 Inheritance of Settings
    • 5.5 Tags
    • 5.6 Dependencies
    • 5.7 Scheduling
    • 5.8 Notifying
      • 5.8.1 Alerts
    • 5.9 User Access Rights
    • 5.10 Data Reporting
    • 5.11 IPv6
  • 6 Ajax Web Interface—Basic Procedures
    • 6.1 Login
    • 6.2 SSL Certificate Warning
    • 6.3 Welcome Page
      • 6.3.1 Customer Service
    • 6.4 General Layout
    • 6.5 Sensor States
    • 6.6 Review Monitoring Data
    • 6.7 Historic Data Reports
    • 6.8 Similar Sensors
    • 6.9 Recommended Sensors
    • 6.10 Object Settings
    • 6.11 Alarms
    • 6.12 System Information
    • 6.13 Logs
    • 6.14 Tickets
    • 6.15 Working with Table Lists
    • 6.16 Object Selector
    • 6.17 Priority and Favorites
    • 6.18 Pause
    • 6.19 Context Menus
    • 6.20 Hover Popup
    • 6.21 Main Menu Structure
  • 7 Ajax Web Interface—Device and Sensor Setup
    • 7.1 Auto-Discovery
    • 7.2 Create Objects Manually
      • 7.2.1 Add a Group
      • 7.2.2 Add a Device
      • 7.2.3 Add a Sensor
    • 7.3 Manage Device Tree
    • 7.4 Root Group Settings
    • 7.5 Probe Settings
    • 7.6 Group Settings
    • 7.7 Device Settings
    • 7.8 Sensor Settings
      • 7.8.1 List of Available Sensor Types
      • 7.8.2 Active Directory Replication Errors Sensor
      • 7.8.3 ADO SQL v2 Sensor
      • 7.8.4 Amazon CloudWatch Alarm Sensor
      • 7.8.5 Amazon CloudWatch EBS Sensor
      • 7.8.6 Amazon CloudWatch EC2 Sensor
      • 7.8.7 Amazon CloudWatch ElastiCache Sensor
      • 7.8.8 Amazon CloudWatch ELB Sensor
      • 7.8.9 Amazon CloudWatch RDS Sensor
      • 7.8.10 Amazon CloudWatch SNS Sensor
      • 7.8.11 Amazon CloudWatch SQS Sensor
      • 7.8.12 AWS Cost Sensor
      • 7.8.13 Business Process Sensor
      • 7.8.14 Cisco IP SLA Sensor
      • 7.8.15 Citrix XenServer Host Sensor
      • 7.8.16 Citrix XenServer Virtual Machine Sensor
      • 7.8.17 Cloud HTTP Sensor
      • 7.8.18 Cloud Ping Sensor
      • 7.8.19 Cluster Health Sensor
      • 7.8.20 Common SaaS Sensor
      • 7.8.21 Core Health Sensor
      • 7.8.22 Dell PowerVault MDi Logical Disk Sensor
      • 7.8.23 Dell PowerVault MDi Physical Disk Sensor
      • 7.8.24 DHCP Sensor
      • 7.8.25 DICOM Bandwidth Sensor
      • 7.8.26 DICOM C-ECHO Sensor
      • 7.8.27 DICOM Query/Retrieve Sensor
      • 7.8.28 DNS Sensor
      • 7.8.29 Docker Container Status Sensor
      • 7.8.30 Dropbox Sensor
      • 7.8.31 Enterprise Virtual Array Sensor
      • 7.8.32 Event Log (Windows API) Sensor
      • 7.8.33 Exchange Backup (PowerShell) Sensor
      • 7.8.34 Exchange Database (PowerShell) Sensor
      • 7.8.35 Exchange Database DAG (PowerShell) Sensor
      • 7.8.36 Exchange Mail Queue (PowerShell) Sensor
      • 7.8.37 Exchange Mailbox (PowerShell) Sensor
      • 7.8.38 Exchange Public Folder (PowerShell) Sensor
      • 7.8.39 EXE/Script Sensor
      • 7.8.40 EXE/Script Advanced Sensor
      • 7.8.41 File Sensor
      • 7.8.42 File Content Sensor
      • 7.8.43 Folder Sensor
      • 7.8.44 FTP Sensor
      • 7.8.45 FTP Server File Count Sensor
      • 7.8.46 GitLab Build Status Sensor
      • 7.8.47 Google Analytics Sensor
      • 7.8.48 Google Drive Sensor
      • 7.8.49 HL7 Sensor
      • 7.8.50 HTTP Sensor
      • 7.8.51 HTTP Advanced Sensor
      • 7.8.52 HTTP Apache ModStatus PerfStats Sensor
      • 7.8.53 HTTP Apache ModStatus Totals Sensor
      • 7.8.54 HTTP Content Sensor
      • 7.8.55 HTTP Data Advanced Sensor
      • 7.8.56 HTTP Full Web Page Sensor
      • 7.8.57 HTTP IoT Push Data Advanced Sensor
      • 7.8.58 HTTP Push Count Sensor
      • 7.8.59 HTTP Push Data Sensor
      • 7.8.60 HTTP Push Data Advanced Sensor
      • 7.8.61 HTTP Transaction Sensor
      • 7.8.62 HTTP XML/REST Value Sensor
      • 7.8.63 Hyper-V Cluster Shared Volume Disk Free Sensor
      • 7.8.64 Hyper-V Host Server Sensor
      • 7.8.65 Hyper-V Virtual Machine Sensor
      • 7.8.66 Hyper-V Virtual Network Adapter Sensor
      • 7.8.67 Hyper-V Virtual Storage Device Sensor
      • 7.8.68 IMAP Sensor
      • 7.8.69 IP on DNS Blacklist Sensor
      • 7.8.70 IPFIX Sensor
      • 7.8.71 IPFIX (Custom) Sensor
      • 7.8.72 IPMI System Health Sensor
      • 7.8.73 jFlow v5 Sensor
      • 7.8.74 jFlow v5 (Custom) Sensor
      • 7.8.75 LDAP Sensor
      • 7.8.76 Microsoft OneDrive Sensor
      • 7.8.77 Microsoft SQL v2 Sensor
      • 7.8.78 MQTT Round Trip Sensor
      • 7.8.79 MySQL v2 Sensor
      • 7.8.80 NetApp Aggregate Sensor
      • 7.8.81 NetApp I/O Sensor
      • 7.8.82 NetApp LIF Sensor
      • 7.8.83 NetApp LUN Sensor
      • 7.8.84 NetApp NIC Sensor
      • 7.8.85 NetApp Physical Disk Sensor
      • 7.8.86 NetApp SnapMirror Sensor
      • 7.8.87 NetApp System Health Sensor
      • 7.8.88 NetApp Volume Sensor
      • 7.8.89 NetFlow v5 Sensor
      • 7.8.90 NetFlow v5 (Custom) Sensor
      • 7.8.91 NetFlow v9 Sensor
      • 7.8.92 NetFlow v9 (Custom) Sensor
      • 7.8.93 Oracle SQL v2 Sensor
      • 7.8.94 Oracle Tablespace Sensor
      • 7.8.95 Packet Sniffer Sensor
      • 7.8.96 Packet Sniffer (Custom) Sensor
      • 7.8.97 PerfCounter Custom Sensor
      • 7.8.98 PerfCounter IIS Application Pool Sensor
      • 7.8.99 Ping Sensor
      • 7.8.100 Ping Jitter Sensor
      • 7.8.101 POP3 Sensor
      • 7.8.102 Port Sensor
      • 7.8.103 Port Range Sensor
      • 7.8.104 PostgreSQL Sensor
      • 7.8.105 Probe Health Sensor
      • 7.8.106 Python Script Advanced Sensor
      • 7.8.107 QoS (Quality of Service) One Way Sensor
      • 7.8.108 QoS (Quality of Service) Round Trip Sensor
      • 7.8.109 RADIUS v2 Sensor
      • 7.8.110 RDP (Remote Desktop) Sensor
      • 7.8.111 REST Custom Sensor
      • 7.8.112 REST Dell EMC Capacity Sensor
      • 7.8.113 REST Dell EMC File System Sensor
      • 7.8.114 REST Dell EMC LUN Sensor
      • 7.8.115 REST Dell EMC Pool Sensor
      • 7.8.116 REST Dell EMC System Health Sensor
      • 7.8.117 Sensor Factory Sensor
      • 7.8.118 sFlow Sensor
      • 7.8.119 sFlow (Custom) Sensor
      • 7.8.120 SFTP Secure File Transfer Protocol Sensor
      • 7.8.121 Share Disk Free Sensor
      • 7.8.122 SIP Options Ping Sensor
      • 7.8.123 SMTP Sensor
      • 7.8.124 SMTP&IMAP Round Trip Sensor
      • 7.8.125 SMTP&POP3 Round Trip Sensor
      • 7.8.126 SNMP APC Hardware Sensor
      • 7.8.127 SNMP Buffalo TS System Health Sensor
      • 7.8.128 SNMP Cisco ADSL Sensor
      • 7.8.129 SNMP Cisco ASA VPN Connections Sensor
      • 7.8.130 SNMP Cisco ASA VPN Traffic Sensor
      • 7.8.131 SNMP Cisco ASA VPN Users Sensor
      • 7.8.132 SNMP Cisco CBQoS Sensor
      • 7.8.133 SNMP Cisco System Health Sensor
      • 7.8.134 SNMP Cisco UCS Blade Sensor
      • 7.8.135 SNMP Cisco UCS Chassis Sensor
      • 7.8.136 SNMP Cisco UCS Physical Disk Sensor
      • 7.8.137 SNMP Cisco UCS System Health Sensor
      • 7.8.138 SNMP CPU Load Sensor
      • 7.8.139 SNMP Custom Sensor
      • 7.8.140 SNMP Custom Advanced Sensor
      • 7.8.141 SNMP Custom String Sensor
      • 7.8.142 SNMP Custom String Lookup Sensor
      • 7.8.143 SNMP Custom Table Sensor
      • 7.8.144 SNMP Dell EqualLogic Logical Disk Sensor
      • 7.8.145 SNMP Dell EqualLogic Member Health Sensor
      • 7.8.146 SNMP Dell EqualLogic Physical Disk Sensor
      • 7.8.147 SNMP Dell Hardware Sensor
      • 7.8.148 SNMP Dell PowerEdge Physical Disk Sensor
      • 7.8.149 SNMP Dell PowerEdge System Health Sensor
      • 7.8.150 SNMP Disk Free Sensor
      • 7.8.151 SNMP Fujitsu System Health v2 Sensor
      • 7.8.152 SNMP Hardware Status Sensor
      • 7.8.153 SNMP HP LaserJet Hardware Sensor
      • 7.8.154 SNMP HPE BladeSystem Blade Sensor
      • 7.8.155 SNMP HPE BladeSystem Enclosure System Health Sensor
      • 7.8.156 SNMP HPE ProLiant Logical Disk Sensor
      • 7.8.157 SNMP HPE ProLiant Memory Controller Sensor
      • 7.8.158 SNMP HPE ProLiant Network Interface Sensor
      • 7.8.159 SNMP HPE ProLiant Physical Disk Sensor
      • 7.8.160 SNMP HPE ProLiant System Health Sensor
      • 7.8.161 SNMP IBM System X Logical Disk Sensor
      • 7.8.162 SNMP IBM System X Physical Disk Sensor
      • 7.8.163 SNMP IBM System X Physical Memory Sensor
      • 7.8.164 SNMP IBM System X System Health Sensor
      • 7.8.165 SNMP interSeptor Pro Environment Sensor
      • 7.8.166 SNMP Juniper NS System Health Sensor
      • 7.8.167 SNMP LenovoEMC Physical Disk Sensor
      • 7.8.168 SNMP LenovoEMC System Health Sensor
      • 7.8.169 SNMP Library Sensor
      • 7.8.170 SNMP Linux Disk Free Sensor
      • 7.8.171 SNMP Linux Load Average Sensor
      • 7.8.172 SNMP Linux Meminfo Sensor
      • 7.8.173 SNMP Linux Physical Disk Sensor
      • 7.8.174 SNMP Memory Sensor
      • 7.8.175 SNMP NetApp Disk Free Sensor
      • 7.8.176 SNMP NetApp Enclosure Sensor
      • 7.8.177 SNMP NetApp I/O Sensor
      • 7.8.178 SNMP NetApp License Sensor
      • 7.8.179 SNMP NetApp Logical Unit Sensor
      • 7.8.180 SNMP NetApp Network Interface Sensor
      • 7.8.181 SNMP NetApp System Health Sensor
      • 7.8.182 SNMP Nutanix Cluster Health Sensor
      • 7.8.183 SNMP Nutanix Hypervisor Sensor
      • 7.8.184 SNMP Poseidon Environment Sensor
      • 7.8.185 SNMP Printer Sensor
      • 7.8.186 SNMP QNAP Logical Disk Sensor
      • 7.8.187 SNMP QNAP Physical Disk Sensor
      • 7.8.188 SNMP QNAP System Health Sensor
      • 7.8.189 SNMP RMON Sensor
      • 7.8.190 SNMP SonicWall System Health Sensor
      • 7.8.191 SNMP SonicWall VPN Traffic Sensor
      • 7.8.192 SNMP Synology Logical Disk Sensor
      • 7.8.193 SNMP Synology Physical Disk Sensor
      • 7.8.194 SNMP Synology System Health Sensor
      • 7.8.195 SNMP System Uptime Sensor
      • 7.8.196 SNMP Traffic Sensor
      • 7.8.197 SNMP Trap Receiver Sensor
      • 7.8.198 SNMP Windows Service Sensor
      • 7.8.199 SNTP Sensor
      • 7.8.200 SSH Disk Free Sensor
      • 7.8.201 SSH INodes Free Sensor
      • 7.8.202 SSH Load Average Sensor
      • 7.8.203 SSH Meminfo Sensor
      • 7.8.204 SSH Remote Ping Sensor
      • 7.8.205 SSH SAN Enclosure Sensor
      • 7.8.206 SSH SAN Logical Disk Sensor
      • 7.8.207 SSH SAN Physical Disk Sensor
      • 7.8.208 SSH SAN System Health Sensor
      • 7.8.209 SSH Script Sensor
      • 7.8.210 SSH Script Advanced Sensor
      • 7.8.211 SSL Certificate Sensor
      • 7.8.212 SSL Security Check Sensor
      • 7.8.213 Syslog Receiver Sensor
      • 7.8.214 System Health Sensor
      • 7.8.215 TFTP Sensor
      • 7.8.216 Traceroute Hop Count Sensor
      • 7.8.217 VMware Datastore (SOAP) Sensor
      • 7.8.218 VMware Host Hardware (WBEM) Sensor
      • 7.8.219 VMware Host Hardware Status (SOAP) Sensor
      • 7.8.220 VMware Host Performance (SOAP) Sensor
      • 7.8.221 VMware Virtual Machine (SOAP) Sensor
      • 7.8.222 Windows CPU Load Sensor
      • 7.8.223 Windows IIS 6.0 SMTP Received Sensor
      • 7.8.224 Windows IIS 6.0 SMTP Sent Sensor
      • 7.8.225 Windows IIS Application Sensor
      • 7.8.226 Windows MSMQ Queue Length Sensor
      • 7.8.227 Windows Network Card Sensor
      • 7.8.228 Windows Pagefile Sensor
      • 7.8.229 Windows Physical Disk I/O Sensor
      • 7.8.230 Windows Print Queue Sensor
      • 7.8.231 Windows Process Sensor
      • 7.8.232 Windows System Uptime Sensor
      • 7.8.233 Windows Updates Status (PowerShell) Sensor
      • 7.8.234 WMI Battery Sensor
      • 7.8.235 WMI Custom Sensor
      • 7.8.236 WMI Custom String Sensor
      • 7.8.237 WMI Disk Health Sensor
      • 7.8.238 WMI Event Log Sensor
      • 7.8.239 WMI Exchange Server Sensor
      • 7.8.240 WMI Exchange Transport Queue Sensor
      • 7.8.241 WMI File Sensor
      • 7.8.242 WMI Free Disk Space (Multi Disk) Sensor
      • 7.8.243 WMI HDD Health Sensor
      • 7.8.244 WMI Logical Disk I/O Sensor
      • 7.8.245 WMI Memory Sensor
      • 7.8.246 WMI Microsoft SQL Server 2005 Sensor (Deprecated)
      • 7.8.247 WMI Microsoft SQL Server 2008 Sensor
      • 7.8.248 WMI Microsoft SQL Server 2012 Sensor
      • 7.8.249 WMI Microsoft SQL Server 2014 Sensor
      • 7.8.250 WMI Microsoft SQL Server 2016 Sensor
      • 7.8.251 WMI Microsoft SQL Server 2017 Sensor
      • 7.8.252 WMI Remote Ping Sensor
      • 7.8.253 WMI Security Center Sensor
      • 7.8.254 WMI Service Sensor
      • 7.8.255 WMI Share Sensor
      • 7.8.256 WMI SharePoint Process Sensor
      • 7.8.257 WMI Storage Pool Sensor
      • 7.8.258 WMI Terminal Services (Windows 2008+) Sensor
      • 7.8.259 WMI Terminal Services (Windows XP/Vista/2003) Sensor
      • 7.8.260 WMI UTC Time Sensor
      • 7.8.261 WMI Vital System Data v2 Sensor
      • 7.8.262 WMI Volume Sensor
      • 7.8.263 WSUS Statistics Sensor
    • 7.9 Additional Sensor Types (Custom Sensors)
    • 7.10 Sensor Channel Settings
    • 7.11 Sensor Notification Triggers Settings
  • 8 Ajax Web Interface—Advanced Procedures
    • 8.1 Toplists
    • 8.2 Arrange Objects
    • 8.3 Clone Object
    • 8.4 Multi-Edit
    • 8.5 Create Device Template
    • 8.6 Show Dependencies
    • 8.7 Geo Maps
    • 8.8 Notifications
      • 8.8.1 Setting up Notifications Based on Sensor Limits: Example
      • 8.8.2 Setting up Notifications Based on Libraries: Example
    • 8.9 Libraries
      • 8.9.1 Libraries Step By Step
      • 8.9.2 Management
      • 8.9.3 Libraries and Node Settings
      • 8.9.4 Context Menus
    • 8.10 Reports
      • 8.10.1 Reports Step By Step
      • 8.10.2 View and Run Reports
      • 8.10.3 Report Settings
    • 8.11 Maps
      • 8.11.1 Maps Step By Step
      • 8.11.2 Map Designer
      • 8.11.3 Maps Settings
    • 8.12 Setup
      • 8.12.1 Account Settings—My Account
      • 8.12.2 Account Settings—Notification Templates
      • 8.12.3 Account Settings—Notification Contacts
      • 8.12.4 Account Settings—Schedules
      • 8.12.5 System Administration—User Interface
      • 8.12.6 System Administration—Monitoring
      • 8.12.7 System Administration—Notification Delivery
      • 8.12.8 System Administration—Core & Probes
      • 8.12.9 System Administration—User Accounts
      • 8.12.10 System Administration—User Groups
      • 8.12.11 System Administration—Administrative Tools
      • 8.12.12 System Administration—Cluster
      • 8.12.13 PRTG Status—System Status
      • 8.12.14 PRTG Status—Auto-Update
      • 8.12.15 PRTG Status—Cluster Status
      • 8.12.16 PRTG Status—Licensing Status and Settings
      • 8.12.17 Optional Downloads
      • 8.12.18 Desktop Notifications
      • 8.12.19 Support—Help and Support Center
      • 8.12.20 Support—Contact Support
  • 9 PRTG Desktop
  • 10 PRTG Apps for Mobile Network Monitoring
  • 11 Sensor Technologies
    • 11.1 Monitoring via SNMP
      • 11.1.1 Choosing the Right SNMP Sensor
    • 11.2 Monitoring via WMI
    • 11.3 Monitoring via SSH
    • 11.4 Monitoring Bandwidth via Packet Sniffing
    • 11.5 Monitoring Bandwidth via xFlows
    • 11.6 Bandwidth Monitoring Comparison
    • 11.7 Monitoring Quality of Service and VoIP
    • 11.8 Monitoring Email Round Trip
    • 11.9 Monitoring Backups
    • 11.10 Monitoring Virtual Environments
    • 11.11 Monitoring Databases
    • 11.12 Monitoring Syslogs and SNMP Traps
    • 11.13 Monitoring via Push
    • 11.14 Monitoring via HTTP
  • 12 PRTG Administration Tool
    • 12.1 PRTG Administration Tool on Core Server System
    • 12.2 PRTG Administration Tool on Remote Probe Systems
  • 13 Advanced Topics
    • 13.1 Active Directory Integration
    • 13.2 Application Programming Interface (API) Definition
      • 13.2.1 HTTP API
      • 13.2.2 Live Data
        • 13.2.2.1 Single Object Property
        • 13.2.2.2 Single Object Status
        • 13.2.2.3 Multiple Object Property or Status
        • 13.2.2.4 System Information
      • 13.2.3 Live Graphs
      • 13.2.4 Historic Data
      • 13.2.5 Object Manipulation
      • 13.2.6 Custom Sensors
      • 13.2.7 Custom Notifications
      • 13.2.8 Mini Probe API
    • 13.3 Filter Rules for xFlow, IPFIX, and Packet Sniffer Sensors
    • 13.4 Channel Definitions for xFlow, IPFIX, and Packet Sniffer Sensors
    • 13.5 Define IP Ranges
    • 13.6 Define Lookups
    • 13.7 Regular Expressions
    • 13.8 Calculating Percentiles
    • 13.9 Add Remote Probe
      • 13.9.1 Remote Probes and Multiple Probes
      • 13.9.2 Remote Probe Setup via Device Tools
    • 13.10 Failover Cluster Configuration
      • 13.10.1 Failover Cluster Step by Step
    • 13.11 Data Storage
    • 13.12 PRTG Housekeeping
    • 13.13 Using Your Own SSL Certificate with the PRTG Web Server
  • 14 Appendix
    • 14.1 Glossary
    • 14.2 List of Abbreviations
    • 14.3 List of Icons
    • 14.4 Support and Troubleshooting
    • 14.5 Differences between PRTG on premises and PRTG hosted by Paessler
    • 14.6 Legal Notices
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PRTG Manual: Support—Help and Support Center

<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Support—Help and Support Center

To access help and support information for PRTG, select Setup | Help and Support Center from the main menu bar.

Help and Support Center

Help and Support Center

The Help and Support Center is where you can access the PRTG Manual, the Knowledge Base, and video tutorials. You can also open support tickets and contact our customer service.

  • User Manual
  • Knowledge Base
  • Video Tutorials
  • Advanced Topics
  • Technical Support
  • Customer Support

 

Setup—Topics

  • Account Settings—My Account
  • Account Settings—Notification Templates
  • Account Settings—Notification Contacts
  • Account Settings—Schedules
  • System Administration—User Interface
  • System Administration—Monitoring
  • System Administration—Notification Delivery
  • System Administration—Core & Probes
  • System Administration—User Accounts
  • System Administration—User Groups
  • System Administration—Administrative Tools
  • System Administration—Cluster
  • PRTG Status—System Status
  • PRTG Status—Auto-Update
  • PRTG Status—Cluster Status
  • PRTG Status—Licensing Status and Settings
  • Optional Downloads
  • Desktop Notifications
  • Support—Help and Support Center
  • Support—Contact Support

Others

There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections:

  • PRTG Administration Tool on Core Server System
  • PRTG Administration Tool on Remote Probe System

Keywords:

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